Customer Satisfaction: The Net Promoter Score (NPS) for Customer Satisfaction
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Uploaded by OpenViewVenture on Feb 4, 2011
Learn More at OpenView Labs: http://labs.openviewpartners.com/topic/customer-development/managing-customer...
Put simply, the Net Promoter Score (NPS) asks customers to rate the service at companies based on specific questions. This process helps companies track the quality of their customer service, as described by Bill Price, President of Driva Solutions, in this short video.
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The most efficient way to drive you company at the top..
srathod8 2 months ago