Poor Customer Service From S&W

I recently sent my S&W m629 Performance Center Carry Comp back to have the crooked barrel adjusted. They sent it back today saying it was fixed. It is not.

Category:

Sports

Tags:

• S&W. smith
• wesson
• customer service
• shooting
• m629
• performance center
• concealed carry
• .44mag
• tactical

[kawiklr]

Did you get this gun back yet? Please do an update, thanks.

[TheYankeeMarshal]

@kawiklr Yes, but the problem still exists. It is more aesthetic now than it is functional since the moved the sight a bit, but I am still not happy. We are still dealing.

[ebomey]

Tell me how you really feel?

[TheYankeeMarshal]

@ebomey What? Right now? Hungry...a little horny...and a little sleepy.

[escheld1]

How long was the turnaround?

[TheYankeeMarshal]

@escheld1 A little under two weeks I would say.

[jung159]

Smith and Wesson typically has some of the best customer service around, however their workmanship has gone down a little lately. I even saw a 686 performance center 6 shot with the 686+ fluting for 7 cylinders. typically they are the best revolvers out there, but some slip through I guess and they have some issues lately. sorry you had to have this problem though good luck did you get it back BTW?

[pwchesser]

S&W generally has decent quality for there revolvers. Autoloaders not so much. I have heard countless tails of feed stoppages and other failures, from law enforcement officers no less. It. seems their quality control has been sketchy for 20 years now. that's why I don't own one.

[MrCleanerNash]

Do a part 2 on this already! :-)

[INTOGUNS1]

So did it ever get fixed or did they replace it? Just wondering about an update.

[Dustysa4]

There are a lot of people out there that don't care about the small details and will completely disregard the nitpicking of someone like you (and me) as being unreasonable. Unfortunately, you were stung twice. Once when the revolver was allowed to ship to a retailer, and again when you returned it for alignment. I can definitely understand your frustrations, especially when you paid extra for the "nice" model. Hopefully they get this one fixed for you. Best of luck.

[GeorgiaShooter]

Yeah me too, recently boldly lied to by their less than honest customer support rep and after 3 trips back I sold the gun and bought a Sig, which has been flawless.

[quazy50158]

@TheYankeeMarshal update vid? or havent u herd back from them?

[elfish1220]

I hate to say this, but I was just as disappointed as you are. I bought the PC 627 (8 shot 357), and really didnt check it til I got home. The trigger was all gnarled up, and the timing was off! Right out of the box! I was sick after thinking about the quality I was going to get, and ended up thinking how their PC people could not have cared 1 bit about what was sent out..