John Pellini, Injured by Kaiser Permanente

John's family said he could walk fine just over a year ago, when he checked into the emergency room at Kaiser in Hayward, complaining of a pain in his leg. A few days later, it became even worse. "I heard code blue and I knew, I just knew it was my dad," John's daughter Teresa said. He was on life support and never fully recovered.

Teresa believes Kaiser injured her father. But seeking justice has been even harder than taking care of her dad.

"You put your whole life, your whole breath in it and you are just beaten down to the ground," Teresa said.

The Pellini's filed a complaint and are now going through Kaiser's mandatory arbitration system. Unlike other HMO's Kaiser doesn't follow national arbitration guidelines, but has crated its own set of rules. The Pellini's say under that system they have not been able to find an attorney to take their case.

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