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IBM Lotus Software "Tired of Feeding the Machine?"
IBM Lotus Symphony provides word processing, spreadsheets, and presentation applications at no charge. Lotus Symphony may be able to save your company considerable money that can be better spent e...
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Microsoft's business model relies on software licenses and agreements. Its their bread and butter.
This is why IBM has released Lotus Symphony for free. This is why Free and Open Source Software (FOSS) is considered a big threat to MS.
IBM now also sells support contracts for Lotus Symphony, but it is your choice if you want it. MS doesn't offer this option.
M$s only option is pay for junk and pay for support.
They really are freaking out, as they have no response. (They've tried FUD and such, but its been ineffective.)
The real fight comes to who controls the protocols, formats and standards. (MS isn't making it easy. Especially with their nonsense that is OOXML).
They do have a response, and that is to market their new pay as you go online office. they can do less, ( i.e. shipping and marketing ), and even do less debugging ( starting from scratch again...) but then you come up with basically what Symphony or Zoho is,
without Java...er... without Suns Java.
Of course MSs java runtime is utter junk, and despite Suns java having horeendus speed problems, with their updates, its still better than Mico$oft junk
They're currently working with Red Hat people to make it completely open. (There are bits left that are proprietary, and time is needed to write replacements for them).