CSU: ITIL v3 The Concept of Service Management

This video introduces the concept of service management as used within the ITIL v3 framework.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Category:

Education

Tags:

• CSU
• ITIL
• V3
• Service
• Management

[kenskyschulz1979]

The videos are really helpful. Thanks for your effort and time. Are the slides available somewhere online?

[IsleBeeBach]

@kenskyschulz1979 Nope, I already have way too many weasels copying everything I create - including large public training companies in Australia, so I think it's better if the slides stay on my desktop for now :)

[kenskyschulz1979]

@IsleBeeBach No I can understand that. But still many thanks for the effort and time you invested for the community. By the way how much of this content deviated from the 2011 edition, or is it already updated?

[IsleBeeBach]

@kenskyschulz1979 No problem! I'm actually working on some update presentations as we speak. ITIL v3:2007 (v3.0) and ITIL v3:2011 (v3.1) are basically the same, but v3.1 looks a bit tidier and some of the nonsense of Service Strategy and CSI received a bit of a clean-up. I'll start posting the update videos mid February so keep an eye open for them ;)

[kenskyschulz1979]

@IsleBeeBach This sounds great. Thanks.

[IsleBeeBach]

@kenskyschulz1979 No problem - you're welcome :)

[pope314]

Great visualization of ITIL concepts. Why don't they teach like this in public courses?

[ealtili]

Thank you very much for sharing and very clear words however if you can record more loud it will be better and easier to listen

[RaisaArdelean]

I find the ITIL book infinitely pretentious and boring so thank you for making these videos that almost make ITIL fun!!

[IsleBeeBach]

@Dec7ATL Congratulations - I'm glad you liked my silly collection of videos :-)

[Dec7ATL]

I just passed the Foundations test - due in great part to your videos. Thank you very much!!!!

[nbondada]

Simple superb!!!