Canadians are savvy shoppers, and they're demanding more selection and better service then ever before: in store, online and on the go. Can our retailers meet the challenge? John Dawkins, Retail Sector Lead for IBM Global Business Services, has worked with leading-edge retailers around the world, and currently consults with retailers across Canada on innovation. In an interview for Maclean's readers, he looks at retail's future in a changing world.
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