"Being Open with Patients and Families about Adverse Events" by Albert Wu (March 10, 2010)

Albert W. Wu, M.D., M.P.H. (Professor of Health Policy and Management and Professor of Medicine, Johns Hopkins University Bloomberg School of Public Health, Baltimore, Maryland) presented a method and attitude for "closing the loop" when adverse events or medical errors happen. Dr. Wu showed the video clip: "Removing insult from injury," a telling of the Josie King story by her Mom, Sorrel King, illustrating a medical error that occurred at the Johns Hopkins Hospital which resulted in the death of Josie King. Aspects of handling medical errors included learning from mistakes; developing a disclosure philosophy and policy; being open; responding to patient's injury and their needs and wants; having a disclosure encounter; apologizing, taking responsibility; and managing emotions.

Co-presented with Patient Safety and Risk Management, UVA Health System

Category:

Education

Tags:

• Medical
• Center
• Hour
• University
• of
• Virginia
• School
• Medicine
• Disclosure
• ethics
• United
• States
• Family
• Communication
• Safety