Rubina Khan is a quality consultant for Wincor-Nixdorf/Datalect Group, a Middlesex-based supplier of IT network-support services, which began trading in 1990. Rubina is responsible for identifying and implementing standards that she believes the business and its customers can benefit from. She recalls how she investigated the potential advantages of BS 15000 (replaced by BS ISO/IEC 20000-2:2005)
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