Advanced Facilitation Skills for Process Improvement

Course Description:
People are key to process improvement. Not only are they the holders of knowledge about how processes work, where they fail, and how they could be made better; they are also the determining factor in whether the resulting changes are adopted or rejected. For these reasons, learning facilitation skills to better elicit information, guide group discussion, and lead process improvement work sessions are crucial. Good facilitation helps the team to draw on its' knowledge, wisdom, and experience to build better quality solutions.

Whether you are running a large-scale cross-organizational improvement effort, implementing a green belt project, or incrementally improving how your department works, youll benefit from this 1-day workshop led by Certified Professional Facilitator Tammy Adams. She will provide specific techniques and associated "Do's and Don'ts" for both face-to-face and virtual meetings that you'll be able to immediately apply to significantly improve your projects.

Category:

People & Blogs

Tags:

• bpm
• business process improvement
• business process management