SERVICE MATTERS Web-based Customer Service Training

http://www.serviceskills.com or phone 800.882.9911 - A 7 minute demo clip depicting highlights from the 71 minutes, 12 segment customer service training series: SERVICE MATTERS Real People - Real Ideas. Available on two DVDs or online at http://www.serviceskills.com,

ServiceSkills.com offers access to dozens of Web-based communication training courses in an affordable and effective online learning platform. This same content is also available in SCORM or AICC compliant versions for your Learning Management System (LMS).

We surveyed hundreds of organizations and asked them to nominate their highest performing service providers. After months of interviews and evaluations, we assembled a group of six individuals in an open, casual setting. Letting the cameras roll, we asked these "service superstars" to freely discuss their opinions on topics such as service-based cultures, the art of satisfying customers and what drives them to be excellent.

The result is a powerful new training series: SERVICE MATTERS Real People - Real Ideas. While the Telephone Doctor training series features scripted content, professional actors and a popular subject matter expert, Service Matters presents actual service providers sharing their insights and their opinions. The payoff is a new type of training series with a distinct, real world feel. A series which features ideas your team will benefit from immediately.

This 71 minutes series is divided into twelve segments, which each run 5-7 minutes. Each segment is loaded with ideas, anecdotes and philosophies related to improving customer satisfaction. On-screen graphics reinforce the key points. 2-DVD package is $995 - includes leader's guide and accompanying PowerPoint.

Segment Topics Include:

Introduction To Our Group
What Motivates You To Excel?
What's In It For You?
What Advice Would You Offer A New Person?
What Does Taking Ownership Mean To You?
How Do You Build Rapport?
How Do You Handle Bad Days?
How Do You Handle Varying Customer Styles?
Is The Customer Always Right?
How Do You Demonstrate You Care?
If You Were Hiring Your Replacement, Which Traits Would You Look For?
Excellent Customer Service: Natural or Learned?

Category:

Education

Tags:

• elearning
• scorm
• aicc
• web-based
• online
• learning
• customer
• service
• training
• skills
• telephone
• phone
• doctor
• roundtable
• group learning