eFax.com is a FRAUD - Cannot Cancel PLUS Account - AutoBilled $17/mo! SCAM ALERT!

Got an efax.com plus account for $16.95 per month. I had problems when I tried to cancel it, and I was concerned since it is on auto-bill to my credit card. So, I emailed them to ask them to please cancel my account. They said they could not cancel via email and told me again, how to cancel. Either cancel ONLINE or ON THE PHONE. See my attempts to cancel my efax account on this video! And worse, see how I get the run-around from my own credit card company, to top it off! What a load of BS! Efax is a total scam! Beware efax.com, j2global.com, and their stock, under the symbol JCOM. Don't do business with scam artists! If you're like me, you will be conned out of a nice monthly fee, with no ability to close your account!

Category:

Education

Tags:

• efax
• fraud
• online fax account
• e-fax
• e-faxing
• e-fax.com
• j2 global communications
• consumer report
• fraud investigation
• scam
• cannot cancel
• auto-billing
• e-fraud
• NASDAQGS: JCOM
• JCOM
• jfax.com
• j2global.com
• j2 global
• con artists
• fake
• phony
• imposter
• counterfeit
• racket
• swindle
• scheme
• deception
• dishonesty
• dishonest
• scoundrel
• con man
• flimflam
• rip off
• bilk
• ruse
• sham
• deceit
• double-dealing
• dirty trick
• trickery
• hoax
• cheat
• charlatan

[SugarKatie]

so sneaky...thank you for uploading this, i almost signed up for that!

[dameneko]

efax.com is still up to their old tricks. I've had a hell of a time trying to cancel my account. They switched up their runaround game a bit, but they still play you between email, phone, and online chat communication. When I finally did speak with a human being, they said they couldn't find my account (LIE!)...but I still got emails complaining that my credit card wasn't working (it had expired, thankfully). These assholes need to get sued, class-action style!

[johnlonghill]

When I changed from a free acct. to the plus account they started billing me twice - monthly and annually without my knowledge because and never gave me any documentation by email or post office.

They over charged me by $1200 dollars! When I asked why they said I never cancelled my original free acct. so they were justified in not refunding this money that they stole. DO NOT EVER LET EFAX AUTO BILL YOUR ACCOUNT! They are not honest people. They are not about serving, they are about stealing!

[Elliissse]

They charged my account after the trial period, money was short that week, and it was painful. However, it was kind of my fault for forgetting to cancel after the free trial period. I cancelled via their live chat, and have a screen shot of them assuring me that I do not need to mail them anything, and that my account will be promptly closed, and that I will not be charged at all further. If they cancel it, then it's really not a scam. You have to use IE, the live chat won't work on chrome.

[amitha09]

Thank god I saw this! I was going to sign up my company with this account with 6,000+ contacts... Would've been a big account for them.

[DekkeFekke]

Efax is a FRAUD, I was their client. They charge your credit card the trial period (first month that is free), after that you can do nothing.

[KaybieRocket]

I can't believe it! I noticed eFax withdrew an extra $10 from my acct and called to inquire. They said they charge per second on transmissions AND if the recipient's fax is slow, that can add up!!! WTF?? I am being charged two-to-four times the amount for each fax that I send!!! This is total crap. I hope I can cancel since it seems others are having difficulty doing so!

[tmokoli]

I cancelled my efax with no problem at all. Just go to "live chat" once you log on and tell them you want to terminate your service. There's no waiting on hold or incomprehensible foreign accents to deal with--Took less than a minute.

[Joscar1121]

All those fellow telling efax work one eventually is part of their scam team I believe. You JUST CAN"T ABLE TO CANCEL IT ANYWAY. This is real scam company.

[melv9]

I have to do weekly reports and my boss is insisting on fax. This is in addition to other faxes that I have to send out and receive. I no longer have a home telephone line so I can't use a fax machine or the fax software on my computer. Efax has turned out the be right solution for me.