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Avaya Customer Connect Mobile with one-x Agent

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Uploaded by on Mar 15, 2010

The new solution from Avaya shows how IVR functionality can be extended to a smart phone and used to send data, location and context to a call center. The agent can also use the advanced capabilities of one-x Agent to share a screen with an expert and presence capabilities.

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Science & Technology

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  • FASTNET, entreprise de Cablage, Réseaux & Telecom implantée à Nantes depuis 20 ans, propose le My Ic Phone à sa clientèle. Pour plus d'infos, contactez un interlocuteur FASTNET au 02.40.72.88.89

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