The new solution from Avaya shows how IVR functionality can be extended to a smart phone and used to send data, location and context to a call center. The agent can also use the advanced capabilities of one-x Agent to share a screen with an expert and presence capabilities.
FASTNET, entreprise de Cablage, Réseaux & Telecom implantée à Nantes depuis 20 ans, propose le My Ic Phone à sa clientèle. Pour plus d'infos, contactez un interlocuteur FASTNET au 02.40.72.88.89
fcsaligny85 1 year ago