Telephone Skills Training DVD Series

http://www.telephonedoctor.com or call 800.882.9911. Access Web-based delivery of these same courses at: http://www.serviceskills.com

America's Favorite Series Of Customer Service Training DVDs. This title is part of the 18 module library from Telephone Doctor® Customer Service Training.

Copyright © Telephone Doctor, Inc., St. Louis MO, All Rights Reserved.

The 18 Module Complete DVD Library is our flagship training package which is currently helping tens of thousands of organizations worldwide. Hosted by Customer Service Expert Nancy Friedman, this series will add instant credibility and proven content to your next customer service training workshop, staff meeting or training class. These skill-driven courses will give your managers and supervisors the flexibility to train on a variety of communication topics for months, without repeating content. This award winning training collection will save hundreds of hours of preparation time and is equally effective in a self-study environment - for employees who choose to learn on their own or are located in geographically dispersed offices.

Each training module features broadcast-quality production values and offers easy-access chapter points. Users have the option of viewing each DVD course in its entirety or watching selected segments to focus on specific skills. All titles include a comprehensive leader's guide to ensure the facilitation goes smoothly along with 25 desktop reminder cards so your team can take the teaching points from each module back to their work area for ongoing reinforcement. Also included are one-year duplication rights for the accompanying participant workbooks and accompanying PowerPoint - with the option to renew after that period.
Click here for detailed information on our ancillary material.

Individually, each DVD-based training course is $495. Most organizations elect to save nearly 50% by ordering the Complete DVD Library for $4,490. Find out what over 25,000 organizations already know...Telephone Doctor Training means results.

Category:

Education

Tags:

• tone of voice
• words
• communication training
• telephone manners
• etiquette.
• nancy
• friedman
• phone
• training
• skills
• manners