Joe Fielder, General Manager - Sales and Channel - at BT Redcare, explains to our MD, Steve Kimber, how Redcare have listened very carefully to customers and the industry in general and are bring new value to the channel.
He explains how they are launching products and services that customers have told them that they really need and are re-engaging with the channel.
He discusses the introduction of the 5 year extended warranty to GSM, the ability to reuse a STU at a different site and explains Grade 4 Grade and the GSM 50 offer.
He dispels the fable and myth surrounding BT21CN (touching on BT's £2.5bn investment to super fast broadband) and, with the recent downgrading of alarm systems, identifies the importance that installers ensure end users understand their risk profile in order to guarantee they are properly backed off to their insurers.
He explains how Redcare have launched Redcare Complete, Dual Sim their Partner Programme.
And he's excited about their plans to build on all these things so that their next 25 years will be even better than the first. It sounds like BT Redcare is back, and back to stay!
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