Dell's Steve Schuckenbrock on customer-service problems
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Man this guys head is shoved so far up his ass it aint even funny
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When someone receives a good service, then they may tell one other person about it, but if u receive terrible service, the news spreads 10times faster. It seems like dell is not putting much concern and effort toward customer service, which is one of the most important part of business throughout the WORLD! Dell better step it up!
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fuck this guy u knw. his fucking complacent and arrogant. when customers even if it is one customer, u fucking give them all the attention they need to help them go thru all their problems and whatever issued they have with their product or service or whatever. you dont fucking say i disagree with that. FUCK U seriously. right now i want to go to a fucking dell convention center and fucking break everything they have. fucking idiot.
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Consumer service issues are not important to Dell?! You do not provide the best service...just the opposite. There is NO perception problem with your customers, the perception problem is with you!! Your service off shore, your product, it all sucks in Dell Hell. I am pissed because Dell ripped me off!
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Great video. Steve does a good job of handling very tricky questions about Dell's customer service issues...
- Dr. Jim Anderson Blue Elephant Consulting Your Source For Real World IT Department Leadership Skills™ Facebook: goo[dot]gl/U4da Web: BlueElephantConsulting[dot]com
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Dell customer is still a bunch of clueless morons, thank god im not invested in Dell... HP FOREVER!!!
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DELL SUCKS!!!
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Customer Service is still crap .... I had my order cancelled 4 times because of delays until I finally decided to stop dealing with dell. I don't know why I endured those delays.
Exodroid 2 years ago 4
dell sucks too me over a month to get a bussness machine with next day service contract fixed.
NinjaWorldProd 2 years ago 4