Many companies operate like a car without a dashboard. Imagine what would happen if your check-engine light didnt come on for a month after the problem began? You cant wait for this information that could be vital to your companys health. Decision makers receive reports from different departments who arent talking to each other and must navigate todays treacherous business terrain without the benefit of a comprehensive and reliable set of matrices.
Just knowing we need this information isnt enough. Its important to have a strategy in place to both choose which key performance indicators to focus on and to be kept up to date with them in real time.
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