Muskogee Regional Medical Center was chosen to pilot the LEAN healthcare initiative for Capella Healthcare's family of hospitals. CEO Kevin Fowler talks about the tremendous difference it has made. "Empowering the hospital's employees with the power to fix things, to make it right... to ask for the support necessary... (These) are things that have made a huge difference in a short period of time.. It's had a tremendous impact on the staff... and gives them more time with patients. ...We've coupled individual accountability with a process improvement strategy... it's the best of both worlds. I can't wait until we actually complete the project in the ER to show what a LEAN-designed ER coupled with individual accountability coupled with personal customer service will create for this hospital."
This interview was recorded at Capella Healthcare's 2011 National Physician Leadership Conference.
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