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American Express Customer Service Issue

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Published on Jun 12, 2012

This was my first ever less than satisfied customer service experience with American Express. American Express needs to fix this major flaw with their customer service! Although their website indicated a failure when I initiated my first deposit for the American Express pre-paid card, it still went through. The end result was that I had a duplicate deposit. I contacted American Express customer service immediately and they indicated that they could not remove one of the duplicate deposits. Fortunately, it was only a small deposit and American Express withdrawing double the amount that I intended to fund the American Express pre-paid card with did not over-draft my funding checking account. This is an important lesson learned though. Exercise caution when funding an American Express pre-paid card. I escalated the issue to multiple American Express "supervisors" and none of the supervisors could cancel the duplicate transaction, even though there was a system error within the American Express system that resulted in the duplicate deposit.

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