You are going to base your hiring decision on the applicant information you gather. You get the information that you ask for. If the information you gather is not a reliable predictor of future performance, it will adversely effect your hiring results. Unknowingly, this is how a lot of unnecessary hiring mistakes happen.
This video provides an example of a popular behavior-based interview question used for assessing customer service that causes interviewers to mistakenly think their applicant is better than they really are. Learn from the expert, Carol Quinn, how to fix this question and hire more High Performers.
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