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Secrets for Dealing with Difficult People

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Uploaded on May 17, 2008

Colleen Kettenhofen - Snipers, gripers, exploders...oh my! Sooner or later, we all have to deal with difficult people. A difficult employee, difficult customer, difficult co-worker, or difficult neighbor! With her energetic and engaging conversational style, Colleen Kettenhofen uses role-playing and scenario-based training giving participants easy, practical tips they can use that very same day.
http://www.colleenspeaks.com

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