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Uploaded by easy221com on Oct 6, 2008
1.參與:因為分享,所以關心2.約定:傾聽顧客的直言3.啟發:滋長顧客忠誠4.託付:確認誓約5.賦權:給顧客掌控感6.驚喜:在適當的時候創造神奇7.寵愛:超越顧客滿意8.贏得顧客愛策略圖
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