Avaya Aura Presence Services by PacketBase

This product provides a scalable, high performance presence aggregation service that collects and disseminates rich presence information between Avaya and other third-party endpoints. The presence information allows users to locate colleagues and experts to address customer inquiries, handle a service issue, or solve a critical project problem in real time. It helps to expand contact center capabilities by leveraging resources and expertise across the entire enterprise to serve customers better.

Category:

Science & Technology

Tags:

• Avaya
• Aura
• Presence
• Services
• PacketBase