Customer focus and call-centre disasters. Customer relationship, retention and recruitment. Customer loyalty and service. Management training video - conference keynote speaker

http://www.globalchange.com Call-centre disasters and why customer relationship management is often destroyed by robot answering machines. Reality check. Keeping customer focus. Customer relations. Building customer loyalty and improving customer retention programmes with better customer satisfaction scores. What clients want is better service and after sales support. Industry and manufacturing customer loyalty. Retail and online customers need better staff training. Win customers and improve market share with simple leadership strategies focussed on customer needs. Conference keynote speaker and Futurist Dr Patrick Dixon.

Category:

Education

Tags:

• customer
• focus
• call-centres
• loyalty
• retention
• turnover
• satisfaction
• surveys
• conference
• keynote
• speaker
• relations
• quality
• business
• communications
• computer
• science
• economics
• humanities
• health
• social
• medicine

[Nkatsikanis]

60 seconds of my time listening to call center sequence, could find my info in 10 seconds with a human.

[pjvdixon]

Very true. Patrick

[mitsymagicful]

@JuryDutySummons Your comment is so true, costs have to be absorbed somewhere and it will be the product price that will go up and then you would lose all your customers because the price is too high, people are the most expensive part of a business, do people who read books actually run businesses??

[JuryDutySummons]

Do you want to pay twice as much for whatever service your buying? If so, do it. There are companies that charge more and give you personal service.

"It does not cost much to answer the phone" yeah, bull-crap. It costs money to hire people. A lot of money.

[mitsymagicful]

The machine doesn't go off sick when they have been abused by vexacious customers which is a really high staffing cost to many companies. It boils down to the cost of highly trained workers capable of doing the job. I have heard that the average work lifespan of a call centre worker in any one company is about 6 months, that says it all.

[Ammar123habib]

i am going to sleep too