BF3 beta: the truth about EA customer support

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Uploaded by on Sep 27, 2011

look how EA kicks customer out of the chat! after waiting hours in the queue to ask why the beta key hasn't arrived it just shows: "Status: Canceled

There are no advisors available to chat with you right now. Please try again later"

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Uploader Comments (tazztone)

  • i waited 4h in the ORIGIN chat (not EA chat which kicked me 3 times) and they were able to help out by unlocking the beta for my account

  • now i'm not allowed to login into battlelog. now that's great!1!

  • sucks for you, i too haven't got my key "legit" way

    next time check for reddit :P

    earlier today they found a loophole to generate a key for any Origin account, i got mine that way, maybe they will find some other way

    reddit.com/r/battlefield3/comm­ents/ksv3r/how_to_get_beta_key­_right_now/

  • @Rdxs900 but it looks like the method above does not work anymore.

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All Comments (20)

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  • erm whats the link to these customer service chats?

  • EA doesn't give a crud about the users or the user's rights. Origin is Spyware, read the EULA. Listen to what the CEO of EA has to say: watch?v=ZR6-u8OIJTE

  • Dudes! There were 20k ppl trying to access that site PER SECOND!

    Show me the company that has enough customer care to handle that! :O

  • No email too, ea support is bullshit. Now its too late... assholes.

    The lame part is that we need origin to play it.. i prefer steam over that shit

  • its false advertising

  • Absolutely true,

    had to wait an hour to speak to someone, then another half hour becos I suddenly got set back 600 places in the que. WTF?

  • Afther the wait thas wath they told me

    I sincerely apologize for any inconvenience but the tool through which we could pull up your Account/Order details (as per situation) is presently not functioning.

    We are expecting this tool to be functional again with in an couple of hours . I would appreciate if you could please get back to us after an couple of hours in order to get better assistance in this matter.

  • i keep getting canceled as well. this is lame! FAIL on EA.

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