Ordinary Indignity

Also, I want to add that if everyone would do a call center job for at least a month or 2, they would understand things a little better. Yeah, sometimes I think and don't agree with some of the stuff we do. I wish things could be easier for the customer, but unfortunately customer service managers don't want it that way. They claim the procedures they give us are to help provide excellent customer service, but most of the time all it is doing is making customers angry.

In the call center I work in, we have a lot of Indians calling us from other call centers. They are very hard to deal with. They are hard to understand and can get very rude. I am not trying to say that all Indian people are this way, just 75% of the Indian customer service reps I come in contact with.

Maybe he could have...I don't know...called back? He was only on the call for like seven minutes. Esh....

I totally agree.

You'd prefer a blank line? No way to make everyone happy dude.

good point. id prefer classical tho, something with content

oh well, it sounded as if the agent was new. that could be his 2nd day at work. he was unsure of what he was doing.

they all sound that way

I agree. I work for customer service as well and we have the same policies. We have the same scripted bs that we have to go through or we get quality points taken away. I love when they say they are going to switch companies. I get payed shit and you are telling me that you are going to switch companies? Do you really think that I give a crap? Go to another company. I get paid the same either way.

Chris? Yeah right.