Alert icon
We're changing our privacy policy. This stuff matters.  Learn more  Dismiss

BSM experts discuss the importance and value of service context for managing service quality

Loading...

Sign in or sign up now!
Alert icon
Upgrade to the latest Flash Player for improved playback performance. Upgrade now or more info.
822 views
Loading...
Alert icon
Sign in or sign up now!
Alert icon

Uploaded by on Feb 10, 2010

http://www-01.ibm.com/software/tivoli/solutions/bsm/
This video speaks about business service management and how its about enabling IT and operations, support staff with information that brings together business and IT. Business service management can be used to simplify complex IT issues in a dynamic business environment and add to increased availability and lower IT management cost.Tivoli Business Service Manager the product can help identify service availability and performance by mapping Key Performance Indicators to the model services. The data can be be visualized through a scorecard, and through an end to end service model.

Category:

Science & Technology

Tags:

License:

Standard YouTube License

  • likes, 0 dislikes

Link to this comment:

Share to:
see all

All Comments (0)

Sign In or Sign Up now to post a comment!
Loading...

Alert icon
0 / 00Unsaved Playlist Return to active list
    1. Your queue is empty. Add videos to your queue using this button:
      or sign in to load a different list.
    Loading...Loading...Saving...
    • Clear all videos from this list
    • Learn more