Google Places Moderator : Duplicate listings

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Uploaded by on Jul 13, 2010

May from Tuscon asked "if duplicate listing was created and each listing has its own numbers of reviews.. will you combine the reviews when you make the duplicate listing into one??"

Joel Headley, from the Consumer Operations team, on Google Places, talks through how to handle duplicate listings and shows some examples on his computer.

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Education

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  • I am very pleased to see these kinds of tutorials made available. This is exactly the kind of resource the users need in lieu of actual customer service interaction.

  • Hi Joel,

    I thought you said we would be able to keep our reviews if one of the duplicate listings was deleted?

    I recently had a duplicate listing that I had no clue how it was created. I did as you said to do in the video. I clicked on report a problem, etc.... About 2 weeks later I received a call from a Google rep from India. She said she was going to delete one of the listings and that I WOULD NOT be able to keep my reviews. She said there was no way to do that.

  • Also, if I have two duplicate listings which one do you delete? The one with all the reviews or the one with all of the correct info?

  • Hi Joel, I changed my address recently and now it appears that my google places page spit into 2 different pages.

    One has the new address (1300 Guadalupe St.) and 1 old review dated in 2009

    The other has the old address (3755 Capital) and the remaining 33 reviews.

    When I log-in I do not see any of my old info or reviews however they still exist.

    How do I fix this?

  • How often should this process happen and how quickly will reported duplicate or incorrect listings be resolved? In New Zealand, the latter seems to take months.

  • Thank you

  • In fact I have been trying to merge 2 listings once a week. I followed exact instructions that is explained in here, no change what so ever.

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