Part 2: Working with Support Cases - Personal Helpdesk for Outlook

Get familiar with the Personal Helpdesk UI, ribbons etc in Outlook, generate support cases from emails, understand how to use the support case form and conversation threading in Outlook, learn the many ways of responding to the caller from the form. Try out free text search in the support cases folders, use Outlook views to organize and structure cases in an intuitive and informative way.

About Personal Helpdesk for Outlook:
Personal Helpdesk is an add-on solution for Microsoft Outlook that makes it very easy to manage support requests from your end-users submitted by email, phone calls or web. Designed in line with ITIL guidelines, Personal Helpdesk enables you to log, analyze, track or escalate support requests in an organized and structured way in Outlook. The end result is an improved issue tracking mechanism in Microsoft Outlook that utilize efficient processes for faster response and resolution time.

Learn more: http://www.assistmyteam.net/PersonalHelpdesk/
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Category:

Science & Technology

Tags:

• Microsoft Outlook
• Outlook 2010
• Trouble Ticket
• Incident Management
• Issue Tracking
• Helpdesk
• Service desk
• CRM
• Customer Service
• SLA
• ITIL
• Service Level Agreements
• SMS
• Skype
• Email monitoring
• Escalation