The Silent Treatment | Surgical Error

Research and regulatory bodies have long confirmed that poor communication in healthcare is harmful at best and deadly at worst.

In the 2005 study, Silence Kills, VitalSmarts and the AACN found that 84 percent of healthcare professionals observe colleagues take dangerous shortcuts when working with patients and yet less than 10 percent speak up about their concerns.

Since that time, the healthcare community has turned to safety tools and checklists to reduce unintentional slips and errors. And yet, a new study called The Silent Treatment has found that the effectiveness of safety tools is undercut by undiscussables. Every day, healthcare professionals are making calculated decisions to not speak up—even when safety tools alert them to potential harm.

The Silent Treatment reveals that despite the safety interventions taken in the last decade, silence still kills. Safety tools do not compensate for crucial conversations failures in the hospital.

This video is a dramatization of a true story from the study.

http://www.silenttreatmentstudy.com

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• vitalsmartsvideo
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• crucial conversations
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[kanwaliqbal87]

hey I'm working in Willing Ways as a psychologist. these vital smarts videos share a real wisdom. this a a true example of silent kills. ppl still think that in many situations if we remain silent, it helps but infact it KILLS! not only in hospitals but in organization or infront of any authoritative figure. so the best way is to speak assertively about the truths and always add ur true opinions to the shared pools. it can really help to get better results in every area of life.