Upload

Loading icon Loading...

This video is unavailable.

Safelite General Manager Talks about Award-Winning Market

Sign in to YouTube

Sign in with your Google Account (YouTube, Google+, Gmail, Orkut, Picasa, or Chrome) to like Safelite AutoGlass's video.

Sign in to YouTube

Sign in with your Google Account (YouTube, Google+, Gmail, Orkut, Picasa, or Chrome) to dislike Safelite AutoGlass's video.

Sign in to YouTube

Sign in with your Google Account (YouTube, Google+, Gmail, Orkut, Picasa, or Chrome) to add Safelite AutoGlass's video to your playlist.

Uploaded on Feb 20, 2012

Dave Ross has been with Safelite AutoGlass for 27 years and currently serves as the general manager in Boise, Idaho. After Safelite introduced the People First initiative, he began to transform the culture in his local market. He now listens to his associates and includes them in key decisions. He celebrates their successes and helps them learn from their mistakes. Thanks to how he has embraced this new leadership style, the Boise market was our top-performing NPS market in 2011. Let's hear from Dave about how his change of management style has impacted his market and how this lead to a Safelite AutoGlass annual customer service award.

Loading icon Loading...

Loading icon Loading...

Loading icon Loading...

The interactive transcript could not be loaded.

Loading icon Loading...

Loading icon Loading...

Ratings have been disabled for this video.
Rating is available when the video has been rented.
This feature is not available right now. Please try again later.

Loading icon Loading...

Loading...
Working...
to add this to Watch Later

Add to