Interview with Matthew Bromberg, Former Hamilton Sundstrand Customer Service VP & GM

In this video, Matthew Bromberg, Former Hamilton Sundstrand Customer Service vice president and general manager, explains the benefits of the company's Customer Response Center.

Connecting airlines with Hamilton Sundstrand's aftermarket team, the Customer Response Center features sophisticated software to manage customer inquiries from a single data collection point, enabling Hamilton Sundstrand businesses to coordinate and quickly resolve issues.

The Customer Response Center offers:
- Aircraft on ground support through a single contact point that is available 24/7;
- Real-time technical support for all products for all customers; and
- Proactive issue identification and resolution to keep customers' aircraft flying.

With 2010 sales of $5.6 billion, Hamilton Sundstrand is headquartered in Windsor Locks, Conn. Among the world's largest suppliers of technologically advanced aerospace and industrial products, the company designs, manufactures and services aerospace systems and provides integrated system solutions for commercial, regional, corporate and military aircraft. It also is a major supplier for international space programs.

United Technologies Corp., based in Hartford, Conn., is a diversified company providing high technology products and services to the building and aerospace industries worldwide.

Please visit www.utcaero.com for news from United Technologies at the Paris Air Show 2011.

Category:

Science & Technology

Tags:

• Hamilton Sundstrand
• United Technologies
• UTC
• Customer Response Center

[ymoiseyev1]

greart interivew... thansk for posting!!!!