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Uploaded by sxsw on Mar 16, 2009
At Zappos.com, Tony Hsieh has fostered a culture where extraordinary customer service is the norm. Hear him talk about how good deeds can help you leverage the power of your audience to massively extend your brand.
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very interesting post. Keep it up!
pebbelscarz 2 months ago
Tony- Great book (Delivering Happiness) and great insight. Congrats on your success. It's all deserved!
TomHauptIntl 1 year ago
eat pasgte
AMoldyPotato 2 years ago
"Build a lifelong relationship with each of our customers one call at a time". How cool is that? :)
wirefree 2 years ago
"Culture drives the brand".
"Chase the vision".
What an excellent way to run a company! We can all learn a lot from the Zappos example.
idocki1 2 years ago
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very interesting post. Keep it up!
pebbelscarz 2 months ago
Tony- Great book (Delivering Happiness) and great insight. Congrats on your success. It's all deserved!
TomHauptIntl 1 year ago
eat pasgte
AMoldyPotato 2 years ago
"Build a lifelong relationship with each of our customers one call at a time". How cool is that? :)
wirefree 2 years ago
"Culture drives the brand".
"Chase the vision".
What an excellent way to run a company! We can all learn a lot from the Zappos example.
idocki1 2 years ago