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Opening Remarks: Tony Hsieh pt. 2 - SXSWi 2009

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Uploaded by on Mar 16, 2009

At Zappos.com, Tony Hsieh has fostered a culture where extraordinary customer service is the norm. Hear him talk about how good deeds can help you leverage the power of your audience to massively extend your brand.

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  • very interesting post. Keep it up!

  • Tony- Great book (Delivering Happiness) and great insight. Congrats on your success. It's all deserved!

  • eat pasgte

  • "Build a lifelong relationship with each of our customers one call at a time". How cool is that? :)

  • "Culture drives the brand".

    "Chase the vision".

    What an excellent way to run a company! We can all learn a lot from the Zappos example.

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