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Opening Remarks: Tony Hsieh pt. 2 - SXSWi 2009

At Zappos.com, Tony Hsieh has fostered a culture where extraordinary customer service is the norm. Hear him talk about how good deeds can help you leverage the power of your audience to massively e...  
 
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wirefree (7 months ago) Show Hide
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"Build a lifelong relationship with each of our customers one call at a time". How cool is that? :)
idocki1 (9 months ago) Show Hide
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"Culture drives the brand".
"Chase the vision".
What an excellent way to run a company! We can all learn a lot from the Zappos example.

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