http://www.wumbus.com/Managing-The-Anger-To-Prevent-The-Violence12.html
Unfortunately, no workplace is immune from Violence. But, knowing the truth about workplace violence is the first step in handling it safely and in maintaining a safe and productive workplace. Viewers will learn how to identify the common warning signs of a situation on the brink of danger. Focus is placed on prevention of negative incidents through positive actions, awareness and effective communication.
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