The Reference Interview: Locating information on starting a business

Our library user, Desiree, is struggling to locate the right information in the vast landscape of library resources. Watch as Matt, our librarian, successfully assists Desiree in her search by employing simple - yet effective - reference interview techniques.

Produced in association with:
INF 1310: Introduction to Reference (Dr. Jenna Hartel)
at The University of Toronto, iSchool
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Library Patron: Desiree Jaeger
Librarian: Matthew Wells

Production Team:
Eva Jurczyk
Jeffrey Martin
Amy Weir

Category:

Education

Tags:

• reference interview
• reference services
• PACT statement
• neutral question
• closing statement
• library
• librarian
• library services
• LIS
• information science