Delivering Quality in Tough Times with Jim Easton

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Uploaded by on May 12, 2011

Jim Easton, National Director for Improvement and Efficiency with the National Health Service in the UK provides his keynote address at the 1st annual South West LHIN Quality Symposium on April 28, 2011 in Stratford, Ontario. Jim's talk was highlighted with discussion about the absolute importance of getting health care right and the Massive Improvement Machine.

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