Run Your Entire Contact Center in the Cloud

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Uploaded by on Nov 24, 2009

Cloud computing is dramatically changing the contact center industry while providing great agility and flexibility to business operations. Come find out how salesforce.com, AAA Ohio and Expert Planet are running highly efficient contact centers with Contact Center in the Cloud platform from LiveOps and the Service Cloud from salesforce.com. And hear from leading analyst Sheila McGee-Smith about whether cloud computing is ready for the contact center.

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