Our second video release, Study 0399. For this study we are examining the guarantee policy of NA Trading and Technology as it pertains to customer satisfaction and comparing those practices with those of the competition. For the sake of this laboratory test, the role of the customer is played by a fully grown bear. Let's see what happens.
Check out the first SRD video with the cougar here: http://www.youtube.com/watch?v=Xkc9fMOfLzk
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