Worst customer service, Cooper Square realty ( Galaxy Towers, Maria DeLeon )

I live in a high rise building managed by a realty company called cooper square realty www.coopersquare.com.
I lost my apartment keys and for an entire week I called the maintenance department until they told me I'll have the spare on friday, whe I get home that day they copied the wrong keys. I go to talk to the manager who said she is about to leave, and instead of helping me get into my apartment, she just starts hurling profanities and acting like a street thug. I recorded some of the conversation on my iPhone, and here it is.
I reported the company to BBB and the consumer affairs. One of the worst real estate companies you can ever have.

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• Cooper Square
• bad customer service