This film is part of a learning and development resource for NHS trust boards that has been produced by NICE and the Health Protection Agency.
The resource can be accessed via www.nice.org.uk/guidance/phg/hcai/QualityImprovementGuide.jsp (Key documents)
This film is a copyright work and any unauthorised use or copying is strictly prohibited. Use of this film may be made only in accordance with the terms of an applicable licence.
The film is licensed for educational use within the NHS and is reproduced with permission from PATIENTSTORIES www.patientstories.org.uk
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