CSU: ITIL v3 Service Asset and Configuration Management Configuration Baseline

This video introduces the concept of using configuration baselines as explained in the ITIL v3 volume Service Transition as part of the process service asset and configuration management.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Category:

Education

Tags:

• CSU
• ITIL
• V3
• Service
• Asset
• and
• Configuration
• Management
• Baseline
• Baselines
• SOE
• COE
• MOE
• DML
• CMS
• CMDB
• SKMS
• Charles
• Sturt
• University
• IT
• Masters
• Marco
• Cattaneo

[motaglay]

Great content and amazing presenter :) .. thx for sharing

[GoodDeedsLeadTo]

What is the difference between Standard, common and managed operating environments?

What advantages each one of them have?

Could you explain with example Common Operating Environment & Managed Operating environments?

How is benchmarking done in each operating environment, SOE, COE and SOE?

I understand benchmarking is done differently in different operating environments?

Thanks a million!