Preferential Airlines - Training Tape #14 - Customer Apathy

Thank you for calling Preferential Airline, this is Brian, how can I help you?

Im sorry that your trip was interrupted; I hope that I can help you understand what happened. After you arrived at your connecting airport, too many people showed up with tickets to fly to your destination.

Yes maam, I understand you had a boarding pass and a seat assignment, but that doesnt matter. When too many people show up, we cancel those boarding passes and the seats are prioritized.

I sympathize, but apparently there were others on that flight who paid more than you did. No -- no -- in the event that you paid as much as the next passenger waiting for the open seat, then the passenger who flies with us the least gets to go on.

Yes, youd think our frequent fliers get preference, but since we know that they have no other choices when they fly that we can serve those who expect the least from us.

No, unlike other companies, Preferential Airline is not a common carrier. We're a peanut distributor, so we're allowed to discriminate as much as we like.

Ma'am sorry, please calm down. We didn't write the laws, we only take complete advantage of them. But we do have flights leaving every hour, so were only delaying your eventual arrival.

Yes, its looking pretty full all day. Yes, you'd be subject to the same situation if you paid less or use us frequently

Ma'am, I can't continue to talk to you if you keep yelling like that. What was that question?

No, I'm sorry, you can't do that either. As a contributor to our oversold situation, you're the problem. But if youd like to upgrade for a fee, then you'd no longer be a contributor to our oversold situation.

No, I never promised you logical. In fact, if you read the back of your ticket under a microscope, you'll find that any promises we made were in fact subjective marketing statements impervious to interpretation, in our sole judgment, and any disagreements will be resolved through arbitration in favor of the arbitrator we hired to decide everything in our favor.

We'd thank you for using Preferential Airlines, but we realize that you only fly us because you have no other choices at your airport. You may hang up now.

Category:

Science & Technology

Tags:

• Network Neutrality
• Net Neutrality
• congestion
• broadband
• internet
• fairness
• common carrier
• advocacy
• politics
• activisim
• commons
• Comcast