Is GeekSquad a Sham?

http://live.pirillo.com/ - Some people swear by it, other people hate them, and geeks everywhere think 'why the hell didn't I think of that?' Love them or hate them, GeekSquad is here to stay.

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[MrStantonP]

WOW!! He makes his room in his parent's basement look AWESOME!!

[charlesstricklin]

I recently joined the Geek Squad as a Counter Intelligence Agent, and I wanted to let you know, Chris, that I agree wholeheartedly with your answer to the person's question. As with any large retail chain, the competency and trustworthiness of their employees boils down to the local employees themselves and their management. In my first few weeks, I've found my fellow agents to be contentious, highly competent and extremely trustworthy, and they encourage me to do likewise.

[cdltpx]

@cdltpx Here is what SUCKS we bought the bundle package when we got a new machine they cover 3 machines for the fee it isn't cheap if they are going to shoot at one of the most expensive easiest items to change. I will not take my computer back to Baton Rouge I will take it to New Orleans or another store even if I have to go to JACKSON MS or Lafayette La IDK but I will ask around about service and will mail my equipment there if I have to. I don't trust these dudes !

[cdltpx]

@cdltpx This is the Baton Rouge store I have to say they are not favorable to tell me I need a hard drive when they never even did much to the computer? Harddrive would cost over $100 and once replaced you have no proof if they were being honest or not. I plan to work on the desk top tomorrow I will wipe it and start fresh from the disc start up. I have 9 disc that I made a while back just like I was instructed to do. Helps to have an associates degree in electronics but I hadn't kept up.

[cdltpx]

Brought 2 computers there this week I got calls for both machines on different days. The first machine they said I needed a hard drive and I needed to locate the startup disc. Today they called and said the laptop needed a hard drive too. I located a desktop clearance $200 on the floor bought it and decided to take all my machines home. The lap top I am using it right now I powered up the computer and started grinding. I never use the lap top key board and the dust is still on the machine.

[wsrmmn]

(2/2)

bad I was happy with the results. I am a person that does most Computer fixes my self but i could not fix this one because i had no back up cds lol... But I am just happy they got it working again the right way i was pleased with the service i called a couple time they let me know what was going on.

I have a Gateway FX laptop if you wanted to know.

[wsrmmn]

I just took my comp in because i did something stupid i am not going to go into detail. But I Could not get my Factory Restore on all my stuff was gone and i took it in to Geek squad and i thought my black tie warranty covered it but it did not and after reading all of these negative review i thought it was going to cost me a lot more than it did. it cost me $200 to get it back up and running that included a 1 year warranty for software/virus and it can work up to 3 comps witch is not....

[MrFahrenheit7]

IOWA FTW! :)

[axi0m]

@d0rkb0y I've been in retail and retail management a very long time, that was part of what I meant by continued trends from business to business but change has to start somewhere. I'm older than I may seem to be, but in my current situation as well as the economic situation I make the best of what I have available, and like every company there are flaws but we all need to try and make a difference where we can.

[d0rkb0y]

@axi0m It is a retail organization. There is very little in the way of true ethics at the top of big biz retail. I am very glad I am out of it. You sound to be a local agent, not in MN. They tie your hands pretty efficiently. To be honest I am very glad to no longer be in any form of retail.

[axi0m]

@d0rkb0y I agree to an extent that there are some questionable ethics, but the same can be said for any company or any place in the tech industry. I'm involved heavily in our training process so I make sure that everything I teach is built on an ethical foundation. We've had many clients come in from the local competition who will throw bootleg copies of Windows etc on units and then not help them when the activation fails. It's a rough industry and definitely not how it was years ago.

[d0rkb0y]

@axi0m I was an original launch Agent, then SA and the continued rebranding and downhill turn and constant poor ethics (charging for the 'tweaks' that caused issues originally, etc) made me start up competition in the DC market. I have seen many solid examples (receipts / invoices) that back me up. Sadly it has become more of a ripoff company than anything else. I am thriving, because the competition has no ethics.