Alert icon
We're changing our privacy policy. This stuff matters.  Learn more  Dismiss

Dresdner Bank on Serving the 21st Century Customer

Loading...

Sign in or sign up now!
Alert icon
Upgrade to the latest Flash Player for improved playback performance. Upgrade now or more info.
1,622
Loading...
Alert icon
Sign in or sign up now!
Alert icon

Uploaded by on Nov 12, 2008

Today's customers have increasingly high expectations, demanding 24/7 service through a multitude of channels. Armed with internet research, customers are much better informed when it comes to discussing their requirements with a business.

Martin Nitsche, Head of CRM at Dresdner Bank for Private and Corporate Clients, explains how his organisation, taking its lead from Web 2.0 technologies, is adapting its customer management systems and processes to meet the expectations of empowered customers.

Category:

Science & Technology

Tags:

License:

Standard YouTube License

  • likes, 0 dislikes

Link to this comment:

Share to:
see all

All Comments (1)

Sign In or Sign Up now to post a comment!
  • vÒll_geîl_sücht_mál_Nach:_geld­easy_ÅÛf_gÔOglé

Loading...

Alert icon
0 / 00Unsaved Playlist Return to active list
    1. Your queue is empty. Add videos to your queue using this button:
      or sign in to load a different list.
    Loading...Loading...Saving...
    • Clear all videos from this list
    • Learn more