How to Begin Your Service Catalog Project With Only 4 Letters

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Uploaded by on Jan 18, 2011

For more information about Service Catalog solutions from CA Technologies, visit http://www.ca.com/servicecatalog. Eric Feldman of CA Technologies presents a simple method to begin the process of defining services in your Service Catalog that are descriptive, financial, actionable, and measurable. This is based on a workshop conducted at CA World.

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