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Improving Retail in the UAE: Customer Service

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Uploaded by on Jan 2, 2011

On Thursday, November 25, DSG and the Armada Distribution Company jointly hosted a half-day discussion on "Turning Footfalls into Purchases: Improving Retail in the UAE."
The event brought together business executives, policy makers, academics and media for expert analysis on prospects for the retail environment in the UAE, as well as to discuss specific ways in which retailers can strengthen their competitiveness in the uniquely multicultural market of the GCC states. In this clip, Robert Keay, Susan Crotty and Shahram Shamsaee discuss a question from Michel Fattal about customer service in Dubai.

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