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Top 6 Ways to Get An Angry Customer to Back Down

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Uploaded by on Apr 5, 2007

6 Quick tips to help you diffuse anger and create calm with unhappy customers. This video is part of a 25-module online video course for customer service professionals. If you'd like to learn more, please go to http://www.goldenmethod.com.

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Howto & Style

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Standard YouTube License

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