This video introduces the basic concepts for the process IT service continuity management (ITSCM) as explained in the ITIL v3 volume Service Design.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
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Awesome ITIL videos!
ozzyfrogmonster 2 years ago 2