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The global recession became a business opportunity for Colombian call center provider Allus

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Uploaded by on Dec 2, 2010

Companies resistant to outsourcing became outsourcing buyers after the recession took hold because they had to cut costs. That benefited call center providers like Allus. Federico Jaramillo tells Editor Beth Ellyn Rosenthal Allus's bilingual representatives helped the outsourcer gain market share, even winning English business away from English providers.

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