Serving customers on-demand and on their terms is the topic discussed in this video by Jeannie Diefenderfer, Verizon's senior vice president of global enterprise customer care and operations. Hear how Verizon is delivering the high-tech tools -- accessible via the Verizon Enterprise Center, the company's online customer service portal -- to create a new level of enterprise customer self-service, tailored to meet the needs of multinational customers worldwide.
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