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Used car nightmare -- Mossy Toyota

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Uploaded on Mar 4, 2010

Update: April 24, 2013: The nightmare continues. A hearing that was scheduled before JAMS was mysteriously cancelled, leaving Jon waiting in "arbitration purgatory." Read more about what you can do to help change things so this never happens again -- or to you -- at GiveMeBackMyRights.com.

Mossy Toyota in San Diego sold Jon Perz a so-called "certified" used car that shook and rattled when he drove it. Then they refused to fix it, and told him the wild vibrations were "normal." He found out later that it had been submerged, and is unsafe to drive. To preserve his good credit, he had to keep making payments on the car -- even though he couldn't drive it. It's been sitting, parked, since 2007, shortly after he bought it. He got an attorney and filed a court case, but because of a clause on the back of the contract, he's been denied a hearing in court. Instead, the court ordered him to go to arbitration. But the dealer refused to pay to initiate the process, and finally the arbitration company dropped the dealer, citing non-payment.

Jon was scheduled for a hearing before a different arbitration company, JAMS, but then JAMS rejected him for a hearing, leaving him still hanging in "arbitration purgatory."

Jon has become a champion for improving consumer protections against rigged kangaroo courts -- paid for by the very companies that are ripping off consumers. He's been featured in Consumer Reports magazine and recently testified before the California Assembly Judiciary Committee, where the Chair asked how many other consumers are waiting in "arbitration purgatory." The answer -- only the arbitration companies know for sure, and they're not telling.

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All Comments (315)

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  • donaJanise

    Contact your district attorney's office!

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  • gayHanneman

    Check this out: California Court Rejects "Harsh" Arbitration Clause in Car Fraud Case

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  • nitaKanady

    there are lemon law attorneys.

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  • harriettArbaugh

    Proper disclosure is a right, if the vehicle has been previously repurchased as a “lemon,” including accurate disclosure of any prior problems with the vehicle.

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  • lorrieMendosa

    You have a right to receive proper disclosures in a sale contract under truth-in-lending laws.

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  • kathrineCzapla

    There is a Lemon Law in California!

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  • dollieSchupp

    "Many consumers believe, or they are told by the dealership, that when the purchase a used vehicle "AS IS" that they have no rights or cannot sue the dealership. This is not true. If the dealership engaged in deceptive or fraudulent trade practices relating to the sale of the vehicle, "AS IS," no matter how conspicuous is not a defense." - americasautofraudattorney . com / Used-Car-Protection . shtml

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  • Horwitzdosa

    thesandiegolemonlawyer . com / page . php ? id = fraud

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  • tamekaBattisten

    I hope this video helps others from falling for Mossy's bs!

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  • melisaMalsam

    Mandatory binding Arbitration Agreements are a weapon dealerships use against consumers. Protects the dealer and defrauds the consumer.

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